Amelia Forbes is the Chief Technology Officer at IBM Australia and New Zealand. Her team’s focus is on the entire client journey from end to end through the software they sell and the hardware and the capabilities they use to deliver that. One of their key drivers is being the number one in hybrid cloud and AI.
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Client Story
Delivering Value for Technology Buyers
Mission Critical Priority
Delivering value by building better solutions for end-user clients and to stay ahead of the prevailing technology and industry trends.
How Gartner helped
IBM Australia and New Zealand used Gartner research and industry insights to help stay up to date with trends and skills, to stimulate discussion with the wider teams and to understand what language to use with their clients. They also leveraged Gartner Analysts by inviting them to join team discussions to share expertise at scale by focusing on a research theme. Team members were then able base their client interactions on key learnings to ensure they are following best practice
Business impact
With support from Gartner for Product Teams, the Chief Technology Officer was able to understand their clients better by leveraging Gartner research and Analyst insights, build the right IBM solutions with varied products across their portfolio and drive their strategic objective of being the number one in the hybrid-cloud in AI by staying up-to-date with industry and technology trends.
Industry
Industry
Technology
Revenue
$62 Billion (USD)
Employees
282,000
