Digital Strategy and Transformation

The top priorities for the Department of Education, Victoria, include improving student learning and development outcomes, reducing teacher admin burden, cost reduction and enterprise risk reduction.

To align to the Department’s goals of digital and information technology transformation, the CIO and her Directors sought Gartner’s support in a joint effort, to develop an Information Management Strategy to help how data and information is managed, increase the efficiency of digital services, have strong modern systems in place and growing staff capability. 

As part of the transformation roadmap the Department also negotiated a new large enterprise license agreement contract with a CRM vendor. Other key focus areas aligned to the business priorities included agile practice, moving to the cloud, platform as a service and enterprise architecture. 

In a joint effort, Gartner supported the CIO and her team with their Information Management Strategy, which was very well received internally by the organization while using Gartner insights and research to understand what is happening around the world including GenAI and the possible impact in the K to 12 space. By working with their Gartner Executive Partner, they were able to interpret the research, hold practical workshops with the team and Gartner offered support by being a mentor to Directors. This also included providing an approach to strategy implementation and execution. 

With support from Gartner and the Gartner Executive Partner, the Department of Education in Victoria was able to:

• Prioritize what’s important, guiding the Directors on what they should focus on based on the strategic priorities and providing practical guidance on how to execute. 

• Free up the CIO to focus on other priorities, by filling in to mentor and coach direct reports.

• Have confidence in their ability to make informed decisions when negotiating on large vendor contracts and business proposals, ensuring leadership realized and received the best value.