With the clear vision of becoming a leading (neo) digital bank, the client, a new entity separated from the parent bank, was challenged with upgrading its core services to cater to changing customer needs.
With Digital Execution Scorecard™, the client was able to enhance digital services leading to growth in core services revenue. It also helped the client address digital priorities to enable growth in non-adjacent markets.
Aiming to become a leading bank in South Africa, the CIO was faced with numerous challenges including:
The client wanted to focus on modernising its IT core and building digital business technology platforms for improved digital banking services. To achieve these objectives:
With the support of Gartner, the CIO was able to:
Industry:
Banking
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